Customer Support Associate
United Kingdom
Full Time
2 hours ago
$30,000 GBP
No Sponsorship
Key skills
CommunicationProblem Solving
About this role
Role Overview
- Customer support and problem solving
- Respond to customer queries via call and email
- Diagnose and resolve customer issues efficiently
- Clearly communicate solutions and next steps to customers
- Take ownership of problems and ensure they are fully resolved
- Develop an understanding of how clients use our platform
- Prioritise support queries based on urgency and business impact
- Identify recurring customer issues and contribute to improvements
Requirements
- Minimum 2:1 undergraduate degree or equivalent
- Clear, professional written and verbal communication
- Genuine interest in helping customers succeed and solving their problems
- Logical and structured thinking when approaching problems
- Accountability and ownership when resolving issues
- Comfortable working in a fast-paced environment
Benefits
- Opportunities to learn and progress
- A team that takes ownership
- A culture of contribution