Customer Engagement Representative

Role Overview

• Monitor and manage inbound customer emails
• Screen, categorise, and prioritise enquiries for efficient handling
• Respond to customer queries in a professional, timely, and brand-aligned manner
• Build and maintain accurate customer profiles within CRM systems
• Capture key customer information to support personalised engagement
• Segment and categorise customers for improved service and targeting
• Prepare and send standardised / templated quotes based on predefined pricing structures
• Ensure accuracy and consistency across all customer communications
• Liaise internally for any non-standard requests
• Coordinate appointments, calls, and follow-ups
• Manage calendars and booking systems

Requirements

• 2+ years experience in administration, customer service, or customer success roles
• Strong written English communication (email-first environment)
• High attention to detail and process-driven mindset
• Experience with CRM systems and email management tools

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.