Key skills
ITSMLeadershipCommunicationCollaborationPresentation SkillsRemote WorkSales
About this role
Role Overview
- Own solution architecture & design for Matrix42 ESM implementations
- Lead architectural workshops and align stakeholders
- Ensure technical excellence across delivery
- Enable and coach delivery teams
- Provide process & tool advisory to align Matrix42 capabilities with customer operating models
- Create audience-adapted presentations and documentation
- Support pre-sales / pre-study activities
- Design and review integration architectures
- Drive continuous improvement of PSO delivery
- Deliver or support tool trainings for customers
Requirements
- Excellent communication and presentation skills in German and English
- Strong team collaboration and leadership mindset
- Proven experience in Matrix42 ESM or comparable ESM/ITSM platforms
- Strong analytical and structured problem-solving skills
- ITIL Foundation (or equivalent service management certification/experience) is nice to have
- TOGAF (or other enterprise architecture framework experience) is nice to have
Tech Stack
- ITSM
Benefits
- 30 vacation days
- Self-managed, flexible hours
- Remote work options
- Time for growth: up to 6 extra days off per year
- Social Day: one paid day per year to volunteer
- Bike leasing
- Choose the benefit: fitness membership, public transport pass, retirement plan, or monthly bonus