Leading cross sector consumer policy, including financial inclusion and financial capability, acting as a centre of expertise and driving delivery of priority initiatives such as the Government’s Financial Inclusion Strategy
Embedding support for consumers in vulnerable circumstances by ensuring their needs are reflected in FCA policies, frameworks and communications
Managing high quality external engagement with government, industry, consumer groups and other regulators, representing the FCA credibly on consumer issues
Championing the consumer voice, overseeing the Consumer Network, sharing insights across the organisation and working with Communications to ensure clear and consistent messaging
Lead and develop a team of around 10, ensuring they are supported, high performing and delivering against objectives
Support the Head of Department and contribute to wider directorate and FCA priorities

Extensive experience in applying analytical skills to policy work on complex issues
Proven ability to influence and manage senior internal and external stakeholders
Proven experience of managing high-performing teams effectively, developing talent and creating an environment that enables them to perform at their best
Able to plan, oversee and drive delivery of multiple complex projects
Able to draft and deliver complex, strategic written communications, with experience drafting FCA policy
Understanding of what makes markets work well for consumers and the impact of regulation on consumers, including unintended outcomes
Confident leader of people, with experience of delivering through others, managing and improving performance and matrix‑managing where required
Able to respond rapidly to a changing environment and/or changing priorities
A strategic thinker who can engage and influence senior stakeholders internally and externally
Confident working collaboratively and flexibly with colleagues across the FCA

28 days annual leave plus bank holidays
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders)
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle

Consumer Policy and Partnerships Manager

About this role