Team Management: Supervise team performance, organize work routines, and conduct training for professional development.
Process Control: Monitor data processing, verify documents, and ensure deadlines are met.
Reports and KPIs: Generate and analyze productivity reports, quality indicators, and account reconciliations.
Operational Improvement: Implement automation tools and propose workflow adjustments to increase efficiency.

Previous Experience: Prior experience supervising or coordinating post-sales teams, back office, Customer Service (SAC), or administrative areas.
Systems: Advanced Excel (required) and familiarity with management systems such as Quiver or similar.
Education: Bachelor's degree completed in Business Administration, Management Processes, or related fields.
Leadership and Decision-Making: Ability to motivate the team and resolve complex problems quickly.
Analytical Profile: Attention to detail for data verification and identification of process failures.
Interpersonal Skills: Effective communication to mediate conflicts and align goals with other departments.
Proactivity: Anticipate operational bottlenecks and seek technological solutions, including the use of Artificial Intelligence for automation.

Post-Sales Supervisor

Key skills