Intake completed Product Specification Documents (PSDs) and develop detailed implementation plans in coordination with all key functional areas
Define project milestones, timelines, and resource requirements for each fintech implementation
Manage partner activities to maintain scope alignment, and proactively identify scope changes that may impact the broader program
Identify, track, and manage dependencies with core bank functions throughout the implementation lifecycle
Project Management & Program Oversight
Apply structured project management discipline across all fintech implementations, ensuring consistent use of project tracking tools, documentation standards, and delivery frameworks
Develop and maintain detailed project plans, risk logs, and status reporting in alignment with PMO standards, while retaining day-to-day execution ownership within the Operations function
Drive accountability across cross-functional workstreams by establishing clear owners, milestones, and escalation paths for each implementation
Partner with the PMO to ensure implementation projects are accurately scoped, capacity-estimated, and appropriately sequenced within the broader enterprise portfolio, surfacing tradeoffs and constraints proactively
Identify and implement process improvements that strengthen implementation rigor and repeatability over time
Client & Partner Engagement
Serve as a primary point of contact for external fintech partners throughout the implementation lifecycle, guiding clients through complex, multi-phase onboarding processes with clarity and professionalism
Translate technical and operational requirements into actionable steps for business clients, demonstrating a strong working knowledge of fintech products, banking infrastructure, and BaaS environments
Manage client expectations, communicate status and risks proactively, and maintain a high standard of responsiveness and service throughout engagement
Build trusted relationships with fintech partners by combining deep subject matter expertise with disciplined project execution
Account & System Configuration
Orchestrate partner account setup across relevant operational teams, ensuring readiness at each stage of the implementation lifecycle
Oversee configuration of payments settlement accounts and end-customer account setup
Ensure reconciliation and billing are properly configured prior to go-live
Ensure successful integration to reconciliation systems
Testing & Quality Assurance
Coordinate and execute integration testing with third parties, including connectivity with the Core banking platform
Lead data testing, payments testing, and end-customer account opening connectivity validation
Manage client product alpha testing within scopes defined in coordination with Operations teams and the second line
Monitor Friends & Family testing phases and escalate issues as appropriate
Reporting & Stakeholder Communication
Deliver clear, consistent implementation status reporting to senior stakeholders, translating project complexity into actionable insights and decision points
Maintain accurate and up-to-date implementation status documentation
Escalate risks, blockers, and scope changes through appropriate channels in a timely manner
Operational Risk – First Line
Apply MVB's operational risk standards throughout all implementation activities
Identify and flag implementation-related risks and control gaps to the appropriate risk and compliance partners
Ensure implementations adhere to regulatory requirements and internal policy standards
Additional Responsibilities
Manage, mentor, and develop 1–2 direct reports who perform implementation work, providing day-to-day guidance, workload oversight, and ongoing coaching to build a high-performing implementation team
Support continuous improvement initiatives within the Fintech Implementation function
Collaborate with the Fintech Business team on network integration tasks (e.g., BIN setup, card art approval, card printing) as needed, deferring lead responsibility to the appropriate functional owner
Shape the evolution of implementation standards and playbooks, contributing institutional knowledge that strengthens MVB's fintech delivery capability over time
Requirements
Bachelor's degree in Business, Finance, Operations, or a related field
10+ years of project management or implementation experience, with meaningful exposure to financial services, fintech, or banking operations
Demonstrated ability to manage multiple concurrent, complex projects with cross-functional stakeholders in a matrixed organization
Strong client-facing experience working directly with business clients in a fintech, BaaS, or bank-fintech partnership context
Deep understanding of banking operations, including payments, settlement, reconciliation, and account setup processes
Excellent written and verbal communication skills, including experience producing status reports and leading executive-level conversations
Proficiency with project management tools, methodologies, and structured delivery frameworks
Benefits
Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)