Senior Director, FinTech Implementation

Role Overview

• Implementation Planning & Delivery
• Intake completed Product Specification Documents (PSDs) and develop detailed implementation plans in coordination with all key functional areas
• Define project milestones, timelines, and resource requirements for each fintech implementation
• Manage partner activities to maintain scope alignment, and proactively identify scope changes that may impact the broader program
• Identify, track, and manage dependencies with core bank functions throughout the implementation lifecycle
• Project Management & Program Oversight
• Apply structured project management discipline across all fintech implementations, ensuring consistent use of project tracking tools, documentation standards, and delivery frameworks
• Develop and maintain detailed project plans, risk logs, and status reporting in alignment with PMO standards, while retaining day-to-day execution ownership within the Operations function
• Drive accountability across cross-functional workstreams by establishing clear owners, milestones, and escalation paths for each implementation
• Partner with the PMO to ensure implementation projects are accurately scoped, capacity-estimated, and appropriately sequenced within the broader enterprise portfolio, surfacing tradeoffs and constraints proactively
• Identify and implement process improvements that strengthen implementation rigor and repeatability over time
• Client & Partner Engagement
• Serve as a primary point of contact for external fintech partners throughout the implementation lifecycle, guiding clients through complex, multi-phase onboarding processes with clarity and professionalism
• Translate technical and operational requirements into actionable steps for business clients, demonstrating a strong working knowledge of fintech products, banking infrastructure, and BaaS environments
• Manage client expectations, communicate status and risks proactively, and maintain a high standard of responsiveness and service throughout engagement
• Build trusted relationships with fintech partners by combining deep subject matter expertise with disciplined project execution
• Account & System Configuration
• Orchestrate partner account setup across relevant operational teams, ensuring readiness at each stage of the implementation lifecycle
• Oversee configuration of payments settlement accounts and end-customer account setup
• Ensure reconciliation and billing are properly configured prior to go-live
• Ensure successful integration to reconciliation systems
• Testing & Quality Assurance
• Coordinate and execute integration testing with third parties, including connectivity with the Core banking platform
• Lead data testing, payments testing, and end-customer account opening connectivity validation
• Manage client product alpha testing within scopes defined in coordination with Operations teams and the second line
• Monitor Friends & Family testing phases and escalate issues as appropriate
• Reporting & Stakeholder Communication
• Deliver clear, consistent implementation status reporting to senior stakeholders, translating project complexity into actionable insights and decision points
• Maintain accurate and up-to-date implementation status documentation
• Escalate risks, blockers, and scope changes through appropriate channels in a timely manner
• Operational Risk – First Line
• Apply MVB's operational risk standards throughout all implementation activities
• Identify and flag implementation-related risks and control gaps to the appropriate risk and compliance partners
• Ensure implementations adhere to regulatory requirements and internal policy standards
• Additional Responsibilities
• Manage, mentor, and develop 1–2 direct reports who perform implementation work, providing day-to-day guidance, workload oversight, and ongoing coaching to build a high-performing implementation team
• Support continuous improvement initiatives within the Fintech Implementation function
• Collaborate with the Fintech Business team on network integration tasks (e.g., BIN setup, card art approval, card printing) as needed, deferring lead responsibility to the appropriate functional owner
• Shape the evolution of implementation standards and playbooks, contributing institutional knowledge that strengthens MVB's fintech delivery capability over time

Requirements

• Bachelor's degree in Business, Finance, Operations, or a related field
• 10+ years of project management or implementation experience, with meaningful exposure to financial services, fintech, or banking operations
• Demonstrated ability to manage multiple concurrent, complex projects with cross-functional stakeholders in a matrixed organization
• Strong client-facing experience working directly with business clients in a fintech, BaaS, or bank-fintech partnership context
• Deep understanding of banking operations, including payments, settlement, reconciliation, and account setup processes
• Excellent written and verbal communication skills, including experience producing status reports and leading executive-level conversations
• Proficiency with project management tools, methodologies, and structured delivery frameworks

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short
• and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program