Senior Business Operations Support Associate

Role Overview

• Provide end‑to‑end operational support across the engagement lifecycle, including client intake, proposal support, contract administration, billing coordination, and data maintenance
• Support global stakeholders across U.S. and other regions, including collaboration across time zones and participation in early‑morning or late‑evening calls as required
• Maintain accurate and timely data across enterprise systems such as D365 CRM, Workday, Icertis, SharePoint, and related tools
• Prepare and maintain Excel‑based reports, trackers, reconciliations, and dashboards to support operational reporting and decision‑making
• Develop PowerPoint presentations and client‑ready materials for leadership updates, operational reviews, and business meetings
• Support onboarding and training of new associates and contribute to documentation and knowledge‑sharing initiatives
• Help in delivering as support function
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation for Partners and BU leaders
• Collaborate with internal teams and stakeholders to identify and resolve operational issues, track deliverables, and ensure timely execution of tasks
• Leverage firm policies and risk protocols to identify and proactively address gaps in documentation, systems, or compliance, escalating when necessary
• Support the development and editing of client-facing materials, including presentations, reports, and invoices
• Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices
• Drive process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration
• Ensure professionalism, confidentiality, and adherence to firm policies and procedures

Requirements

• Bachelor’s degree required – BBA, B.Com or equivalent Indian or international degree
• MBA / MCOM preferred
• 5–7 years of experience in business operations, administrative support, or shared services, preferably within a professional‑services, consulting, or GCC environment
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, formulas, data analysis)
• Strong working knowledge of Microsoft PowerPoint for executive and client presentations
• Proficiency with Microsoft Outlook, Word, and enterprise systems
• Strong written and verbal communication skills, with the ability to work effectively across cultures and geographies
• Highly organized and able to manage multiple priorities under deadlines

Benefits

• Comprehensive benefits package
• Employees are valued
• Opportunities for career growth and leadership