Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out.
Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations.
Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication.
Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports.
Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness.
Develop and implement standardized procedures to improve project workflows and increase efficiency.
Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution.
Use project tracking tools to provide consistent reporting and updates to stakeholders.

5+ years of experience in project management within the telecommunications, or managed services industry.
Proven experience managing large volumes of complex technical projects involving network infrastructure.
Deep understanding of networking technologies such as SD-WAN, Ethernet, GPON, firewalls, DSLAMs, and EIA.
Strong working knowledge of carrier coordination, provisioning, and circuit ordering (ASR/LSR/SI).
Experience working with multiple telecom carriers and understanding their operational processes.
Proficiency with project management software and internal databases.
Strong analytical and documentation skills for business process analysis and optimization.
Exceptional communication and leadership skills across cross-functional teams and client-facing roles.
PMP or other relevant project management certification (preferred).
Experience with enterprise customers and/or educational institutions (preferred).
Familiarity with provisioning tools and telecom databases (preferred).
Ability to identify root causes of technical or operational issues and resolve them quickly (preferred).
Strong organizational skills with a proactive and goal-oriented approach (preferred).

Managed Services Project Manager – Telecom

Key skills