About this role
Role Overview
- Provide visible customer support through on-site installations
- Lead all aspects of diagnostics, solving, servicing, and repairing complex equipment and systems
- Engage in quality control inspections before shipment and confirm the operational quality of system equipment
- Deliver training to partners on installation, operation, and upkeep
- Serve as a SIG partner contact on technical and service-related problems
- Prepare reports for analysis of product failure trends and serviceability issues
- Monitor operational, maintenance, and performance data to understand outstanding processes or issues at each site
- Gather, record, and monitor issues in a designated location or format to be easily shared with partners and remote Field Service team members
- Support the development and implementation of system upgrades and modifications
Requirements
- Minimum of 3 years of experience in field service engineering, systems integration, or a high-level technical support role
- At least 3 years of hands-on experience diagnosing, troubleshooting, and repairing complex system hardware and software (semiconductor equipment experience preferred)
- Demonstrated experience using DOE (Design of Experiments) processes for field qualifications and equipment reliability testing
- Minimum of 3 years in a visible, customer-facing role, managing on-site installations and technical communications
- Proven track record of developing training plans and delivering technical instruction to partners or remote teams for at least 3 years
- Experience implementing 6S/ESD protocols and applying JHA (Job Hazard Analysis) in a professional manufacturing or laboratory environment
Benefits
- Choice of medical, dental and vision plans
- Paid family leave
- Robust paid time-off program and paid holidays