Provide visible customer support through on-site installations
Lead all aspects of diagnostics, solving, servicing, and repairing complex equipment and systems
Engage in quality control inspections before shipment and confirm the operational quality of system equipment
Deliver training to partners on installation, operation, and upkeep
Serve as a SIG partner contact on technical and service-related problems
Prepare reports for analysis of product failure trends and serviceability issues
Monitor operational, maintenance, and performance data to understand outstanding processes or issues at each site
Gather, record, and monitor issues in a designated location or format to be easily shared with partners and remote Field Service team members
Support the development and implementation of system upgrades and modifications
Requirements
Minimum of 3 years of experience in field service engineering, systems integration, or a high-level technical support role
At least 3 years of hands-on experience diagnosing, troubleshooting, and repairing complex system hardware and software (semiconductor equipment experience preferred)
Demonstrated experience using DOE (Design of Experiments) processes for field qualifications and equipment reliability testing
Minimum of 3 years in a visible, customer-facing role, managing on-site installations and technical communications
Proven track record of developing training plans and delivering technical instruction to partners or remote teams for at least 3 years
Experience implementing 6S/ESD protocols and applying JHA (Job Hazard Analysis) in a professional manufacturing or laboratory environment
Benefits
Choice of medical, dental and vision plans
Paid family leave
Robust paid time-off program and paid holidays
Engineer, SIG Factory Field Service at Eightfold | JobVerse