To serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing.
Manage business inquiries via phone, e-mail, and/or live chat.
Provide outstanding service and support to client's advertisers, publishers, and users.
Provide strategic advice and help solve issues by working closely in a consultative role with your client portfolio.
Implement creative ways to improve client relationships and promote other products.
Provides feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Bachelor's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Passion and a genuine interest in online marketing.
Ability to work in an organized and structured manner.
Creative mindset and good understanding of client’s needs.
Analytical skills and a logical mindset.
Strong communication skills and a flair for selling creative market solutions.
Excellent verbal and written communication skills in English and the language of supporting market.

Digital Marketing Sales Specialist

Key skills