Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products
Occasionally receives inbound phone calls for the same purpose.
Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
Ensure quality assurance throughout the lead-setting process.
Ability to collaborate with others and understand geography and lead-setting skills.

Experience working in a modern contact center is a must with an emphasis on consultative sales or lead-generation.
Able to speak English and both French Canadian and Québecois French.
Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.

Bilingual Sales Support Representative

Key skills