About this role

Own the end-to-end success of Tempo's enterprise customers
Build and manage onboarding programs that get partners live quickly and confidently
Serve as the primary escalation point for technical and operational issues
Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities
Develop scalable playbooks for onboarding, integration support, and partner growth

Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
Deep familiarity with enterprise B2B sales cycles and the post-sales motion
Comfortable operating across both business and technical stakeholders
Experience working with developers, integration teams, or infrastructure partners is a strong plus
Track record of building CS functions from scratch
High EQ and a service-oriented mindset

Customer Success Lead

Key skills