Senior Product Manager – Identity & Eligibility

Role Overview

• Own the end-to-end product roadmap for identity, authentication, and eligibility
• from how members enroll and verify themselves to how benefits and access rules are managed across client configurations
• Define and simplify the data models that represent member eligibility, benefits coverage, and account relationships across our internal platform
• Partner with engineering and data teams to build reliable, real-time eligibility determination that powers our Member-facing care experiences
• Balance the need for simplifying access patterns for users while maintaining critical security goals for the business
• Build internal tooling that enables client success, ops, and clinical teams to self-serve on eligibility lookups, troubleshooting, and configuration
• Define clear reliability, accuracy, and latency targets for eligibility systems and hold cross-functional partners accountable to them
• Track key metrics across enrollment funnels, eligibility match rates, and access failures
• Design forward-looking access, authentication, and consent patterns that balance strong security controls with low-friction, trustworthy Member experiences across web, mobile, and live care channels
• Define identity and access patterns for non-human agents including delegated access, least-privilege scopes, and full auditability of actions taken on Member data
• Partner with AI, security, and clinical teams to ensure AI-powered and automated experiences can safely interact with sensitive health data while honoring Member consent, regulatory requirements, and our internal risk standards.

Requirements

• 5+ years of product management experience, with meaningful time spent on platform, identity, data, or infrastructure products
• Deep familiarity with identity and access management concepts including SSO, OAuth, member matching, eligibility file management, benefit file processing and how these concepts relate to one another
• Strong data fluency
• you're comfortable with platform and identity concepts, can define and instrument metrics, and use data to prioritize and validate decisions
• Experience working in healthcare or benefits with an understanding of the foundational concepts of exchanging and storing Member information
• Excellent cross-functional collaborator who can translate technical complexity for clinical or client-facing stakeholders and vice versa
• Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them
• Humble attitudes and a penchant for solving hard problems
• Experience in startup environments is a plus!

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits