About this role

Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization
Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication.
Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally.
Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders.

Bachelor’s degree or equivalent experience required
7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology
Ability to travel
Understanding CSG’s competitive domain and technologies
Broad understanding of the following: DaaS / VDI Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, Data Analytics
Strong understanding of business processes and their implementation into enterprise applications

Lead Account Technology Strategist

Key skills