Account Delivery Strategist

ECS is seeking a Senior Delivery Strategist and thought leader to engage directly with customers in high-ambiguity environments. This role involves building deep customer relationships and developing actionable strategies to guide vision and implementation.

Responsibilities:

• Establish trust and credibility with customers in early-stage or undefined environments
• Engage stakeholders at multiple levels to understand mission needs, priorities, and constraints
• Navigate varying customer perspectives and levels of readiness for change
• Serve as a primary strategic sounding board and trusted advisor for senior stakeholders, providing informed recommendations and guidance
• Balance subject matter expertise with a collaborative, customer-centered approach to shape narratives
• Challenge assumptions and guide customers toward highly-effective, forward-leaning solutions
• Lead conversations that uncover true customer needs, pain points, and desired outcomes
• Apply active listening, facilitation, and analytical techniques to clarify ambiguous problems
• Assess organizational readiness and risk tolerance to inform strategic direction
• Facilitate workshops, working sessions, and collaborative discussions (virtual and in-person) using multiple communication modalities to drive clarity and alignment
• Translate customer insights into structured outputs including Vision statements, Strategic priorities, Strategic Implementation Roadmaps, Frameworks, Diagrams and Models
• Develop clear, actionable activity-based artifacts that enable execution by federal and consultant delivery teams
• Ensure alignment between mission objectives, organizational capabilities, and proposed solutions
• Provide hands-on support for the development and implementation of implementation plans aligned to defined strategies
• Coach team members on strategic thinking, customer engagement, and artifact development
• Validate ECS and customer understanding through incremental deliverables and feedback loops
• Refine strategies collaboratively with customers to ensure alignment and clarity and continuously adapt deliverable outputs based on evolving customer needs