ECS is seeking a Senior Delivery Strategist and thought leader to engage directly with customers in high-ambiguity environments. This role involves building deep customer relationships and developing actionable strategies to guide vision and implementation.
Responsibilities:
- Establish trust and credibility with customers in early-stage or undefined environments
- Engage stakeholders at multiple levels to understand mission needs, priorities, and constraints
- Navigate varying customer perspectives and levels of readiness for change
- Serve as a primary strategic sounding board and trusted advisor for senior stakeholders, providing informed recommendations and guidance
- Balance subject matter expertise with a collaborative, customer-centered approach to shape narratives
- Challenge assumptions and guide customers toward highly-effective, forward-leaning solutions
- Lead conversations that uncover true customer needs, pain points, and desired outcomes
- Apply active listening, facilitation, and analytical techniques to clarify ambiguous problems
- Assess organizational readiness and risk tolerance to inform strategic direction
- Facilitate workshops, working sessions, and collaborative discussions (virtual and in-person) using multiple communication modalities to drive clarity and alignment
- Translate customer insights into structured outputs including Vision statements, Strategic priorities, Strategic Implementation Roadmaps, Frameworks, Diagrams and Models
- Develop clear, actionable activity-based artifacts that enable execution by federal and consultant delivery teams
- Ensure alignment between mission objectives, organizational capabilities, and proposed solutions
- Provide hands-on support for the development and implementation of implementation plans aligned to defined strategies
- Coach team members on strategic thinking, customer engagement, and artifact development
- Validate ECS and customer understanding through incremental deliverables and feedback loops
- Refine strategies collaboratively with customers to ensure alignment and clarity and continuously adapt deliverable outputs based on evolving customer needs