Accountable for managing and maintaining Service Providers and Service Contractors business relationships
Ensure full legal compliance and alignment with Region, Sub Region or Country agreed strategy.
Analyze suppliers' performance and conduct regular suppliers' evaluation reviews, involving Service Management as required.
Conduct Service Supplier selection and negotiations to assure best Service Level Agreement and financial margin improvements.
Contribute to develop suppliers sourcing strategy, priorities, plans for the defined Sub-Region or countries.
Implement service sourcing strategy to ensure an effective, coherent & consistent service suppliers' program.
Management of service suppliers program processes, documentation, data, contracts & exhibits in assigned territory.
Work closely with Regional and Country legal/compliance teams, act as local contact to ensure the Service Suppliers working legal/compliance practices are up to date, communicated and in place.
Contribute to competitive Supplier tender events at all levels of complexity, work with Service Sales and Project Managers, maintain service providers' services/products/prices data.
Work closely with Customer Contact Centre to assure the Service Suppliers information is available to manage customers' calls.
Ensure good co-operation and collaboration with Service Managers.
The role will involve up to 25 % travelling.

Strategic Services Sourcing Manager

Key skills