Senior Principal Infrastructure Services – SRE Practice

Role Overview

• Reliability‑Focused System Design & Architecture: Lead the design and evolution of highly reliable, scalable, and performant distributed systems, applying SRE principles across infrastructure and application layers.
• SRE Operations & Automation: Drive an automation‑first approach by designing and developing tools, scripts, and platforms that reduce manual effort, operational toil, and human error.
• Incident Management & Root Cause Analysis: Participate in and lead incident response for production systems, ensuring timely mitigation and minimal customer or business impact.
• Monitoring, Alerting & Observability: Architect and implement end‑to‑end observability across systems using metrics, logs, and traces to enable rapid diagnosis and proactive issue detection.
• Continuous Reliability Improvement: Identify reliability gaps through data analysis, failure reviews, and resilience testing, driving targeted improvement initiatives.
• Documentation & Knowledge Sharing: Create and maintain clear, accurate, and actionable documentation including system architectures, runbooks, operational standards, and incident playbooks.
• Cross‑Functional Collaboration & Influence: Work closely with product, development, platform, security, and operations teams to embed SRE principles into roadmap planning and delivery.
• Project & Initiative Leadership: Manage and prioritize multiple reliability‑focused initiatives, balancing short‑term operational needs with long‑term system health.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience demonstrating advanced technical and leadership capabilities.
• 15+ years of progressive experience in systems engineering with a strong emphasis on site reliability, large‑scale systems operations, and software engineering in complex enterprise or cloud environments.
• 7+ years of experience in a technical leadership role (Team Lead or Hands‑on Technical Manager), with a proven track record of driving cross‑functional initiatives and delivering complex projects to successful completion.
• Strong proficiency in one or more modern programming languages such as Python, Go, Java, Ruby, or equivalent, with a software‑engineering mindset applied to operational challenges.
• Demonstrated experience operating and supporting systems across hybrid environments, including both on‑premises infrastructure and public/private cloud platforms.
• Hands‑on experience with containerization and container orchestration technologies, enabling scalable, resilient, and repeatable deployments.
• Proven ability to design and implement observability solutions, including metrics, logs, traces, dashboards, and alerts that provide actionable insights into system health and performance.
• Deep understanding of distributed systems, networking fundamentals, failure modes, and modern software architectures, with the ability to reason about complex system behaviors under load or failure conditions.
• Exceptional problem‑solving skills with the ability to diagnose, mitigate, and permanently resolve complex, high‑impact technical issues.
• Strong customer and stakeholder orientation, with excellent communication skills and the ability to articulate complex reliability strategies clearly and persuasively to both technical and non‑technical audiences.
• Prior experience designing and delivering Infrastructure as Code (IaC) through automated CI/CD pipelines, ensuring consistency, scalability, and reliability of infrastructure changes.
• Demonstrated success in mentoring, coaching, and developing high‑performing technical teams, fostering a culture of engineering excellence, ownership, and continuous improvement.
• Hands‑on expertise in implementing automated remediation and corrective actions driven by observability signals and reliability metrics.
• Practical experience working within Agile and DevOps environments, collaborating closely with product and engineering teams to balance reliability, velocity, and innovation.

Tech Stack

• Cloud
• Distributed Systems
• Java
• Python
• Ruby
• Go

Benefits

• Flexible working arrangements
• Professional development opportunities