Provides the necessary support for pre
and post-contract administration and management, including oversight of contract terms and conditions and claims management
Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement, and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Function as liaison between internal organizations and customers for assigned contracts

Significant experience in the Services & Customer Contract Management
Knowledge level is comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively.

Customer Service Leader – Aero Services

Key skills