Senior Staff Field Service Engineer

Role Overview

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers and other FSEs, in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
• Cross Functional Leadership: Our Senior Field Service Engineers are responsible for leading, coaching, and mentoring Field Service Engineers and collaborating effectively with other departments to drive operational excellence.
• Strategic Leadership: Guide commercial field service policy, process and strategy to drive continuous improvements across the organization. Influencing business leadership in recognizing customer needs when decision making.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
• Apply FLIGHT DECK: Utilize our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Requirements

• A Bachelor's of Engineering or technical degree from an accredited university
• Solid experience working in airline operations or maintenance planning, engineering, aviation propulsion, or other related field
• Strong technical expertise in aircraft engine fleet management.
• Experience in and influencing decision making in cross-functional teams.
• Significant experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Ability to problem solve independently using sound judgement and critical thinking.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.

Benefits

• Relocation Assistance Provided: Yes