Director, Field Application Services – East

Role Overview

• Build, lead, and develop a geographically distributed team of Field Application Specialists.
• Establish clear performance expectations, coaching plans, and career development pathways.
• Drive a culture of scientific excellence, customer focus, accountability, and continuous improvement.
• Partner with Sales leadership to support pre-sales activities including product demonstrations, clinical consultations, workflow assessments, and competitive positioning.
• Oversee post-sales implementation support, validation assistance, and optimization of customer workflows.
• Act as an executive escalation point for complex clinical or technical customer issues.
• Define and execute the Field Application Services strategy aligned with business objectives and growth priorities.

Requirements

• Bachelor’s Degree in Life Sciences, Clinical Laboratory Science, or related field preferred.
• 12+ years of experience in diagnostics, laboratory medicine, or life sciences, including field-facing roles.
• 5+ years of people leadership experience managing remote or field-based teams.
• Experience supporting molecular, immunoassay, chemistry, hematology, transfusion medicine, or point-of-care diagnostics strongly preferred.
• Travel: Up to 50% domestic overnight travel.
• This position is not currently eligible for visa sponsorship.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) plan
• employee assistance program
• Employee Stock Purchase Plan
• paid time off (including sick time)
• paid Holidays