Serves as the primary contact for physicians
Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area
Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes
Reviews patient charts and ensures completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals
Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement
Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices
Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement
Other duties as assigned

Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees)
Knowledge of public or private third-party reimbursement arena
Bilingualism is an asset (requirement for province of Quebec)
Previous Case Manager experience is an asset
Exceptional customer service and interpersonal skills
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology
Strong analytical and organizational skills
Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
Excellent time management skills & sense of urgency
Ability to collaborate effectively with program associates
Ability to work autonomously in a remote setting
Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
Detail and results oriented
Ability to adapt to change and ambiguity
Strong computer skills and knowledge of Microsoft Office
Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
Adhere to Performance Standards and Procedures required by the program
Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

Field Case Manager

Key skills