Partner with business stakeholders to map current workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state AI-enabled processes.
Design, build, and iterate on AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
Collaborate with IT and Developers when needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
Enable and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

5+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change.
Proven ability to translate operational needs into practical AI use cases and deliver outcomes against clear success metrics.
Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers).
Hands-on experience building automations/assistants with n8n (or comparable orchestration tools); comfort developing in Copilot Studio or similar platforms.
Working knowledge of API integrations, JSON, and basic coding/scripting; able to use AI tools to debug and manipulate code or automation errors.
Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows—someone who experiments, learns fast, and brings practical AI habits into the role.
Excellent stakeholder management and communication skills, with the ability to drive adoption and help others become effective with AI.
Comfortable operating in a fast-paced environment, balancing multiple initiatives and iterating quickly based on feedback and results.

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Senior Solutions Architect – AI Automation, Augmentation

Key skills