Senior Business Manager – Key Accounts, Telesales

Role Overview

• Achieve all team sales revenue targets.
• Ensure the team uses the P24 Sales Way (diagnostic selling).
• Conduct regular meetings for pipeline/projection review.
• Manage under-performers monthly (with HR assistance).
• Run motivational/reward sessions.
• Enforce daily activity recording and analysis against contact plans.
• Apply the P24 Sales Way at an executive-level, focusing on upselling, retention, and building strategic relationships.
• Drive upselling, cross-selling, and repeat business opportunities.
• Identify revenue risks and growth opportunities within key accounts and take proactive action.
• Ensure full and compulsory usage of the interaction management system (CRM) for both self and team.
• Resolve escalated client/CRM digital complaints/queries quickly (ideally within the same working day).

Requirements

• 5+ years of sales management/team leadership experience.
• Proven experience in digital sales or strategic account management.
• Minimum 2 years working with MS Excel and Google docs.
• Strong Analytical skills (for data/activity analysis).
• Relationship building skills.
• Strong verbal and written communication.
• Organised and good time management.
• High EQ (Emotional Intelligence).
• People-orientated (Coaching & Management).
• Strategic thinker (for key accounts).
• Focused on results (thrive on high performance).
• Able to accept accountability.
• Believe in healthy conflict.
• Able to show commitment.
• Minimum: Grade 12 (Senior Certificate).
• Tertiary qualification is advantageous.

Benefits

• Diversity, Equity and Inclusion at OLX
• OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply.
• Prepare for a warm welcome, a quick test to challenge your mind and a chat.