Financial Business Systems Analyst

Role Overview

• Billing system and process improvements
• Consults with billing teams and other billing stakeholders to identify, analyze, and prioritize system and process improvement opportunities
• Based on opportunities, drives system and process improvements forward
• Defines technical requirements and collaborates with developers on system development and automation projects
• Drives process improvements using strategies including simplifying and documenting processes, creating shared checklists and other documentation, defining roles and responsibilities, and providing training
• Drives billing system integration efforts by analyzing billing data, highlighting integration impacts, defining requirements, and collaborating with developers on system integration projects
• Gathers input, assesses current capabilities, and defines technical requirements for client-facing reporting
• Based on requirements, drives efforts to create / improve client-facing reporting functionality
• Generates reports, or ensures that reports are generated by others, to meet client needs
• Drives the creation of internal reporting functionality for billing and related metrics, including pricing and volume reports
• Provides technical support for billing and related systems
• Researches and analyzes system issues
• Identifies and recommends solutions, including product customizations / enhancements / work-around and/or long-term system and process improvements
• Provides system / data administrative services for billing and related systems
• Maintains pricing and other data in our billing systems
• Addresses timekeeping requests
• Applies analytical and technical skills to similar system and process improvement projects at Lighthouse
• Develops business cases for other projects
• Collaborates with stakeholders within and outside of Finance to drive approved projects forward
• Perform other related duties as assigned

Requirements

• Bachelor's degree in a technical field such as Computer Science, Information Systems, Business Intelligence, Engineering, or Mathematics
• 2+ years of experience in business analysis, technical support, and/or system development roles
• Effective communicator (written and oral), especially with business users, developers, and management
• Ability to explain complex issues / design from both a technical and a business functional point of view
• Drive and passion to continually improve business processes
• Strong Microsoft Office skills (especially a high proficiency in Excel)
• Technical eDiscovery experience in a law firm, corporation, or eDiscovery service provider a plus
• Experience working with ServiceNow and/or QuickBase a plus
• Track record of bringing critical thinking to technology and processes
• Strong initiative to provide support across the company to achieve common goals
• Exceptional attention to detail and strong organizational skills
• Ability to be a team player and collaborate with teams across the company
• Willingness to adapt to a rapidly changing environment and rapidly changing systems
• Ability to work in a fast-paced environment and effectively manage competing priorities
• Adherence to processes and procedures while focusing on future improvements

Tech Stack

• ServiceNow

Benefits

• medical
• dental
• vision
• 401k with company match
• Life & AD&D
• short and long-term disability
• wellness plans
• Flexible PTO program
• paid volunteer days
• voluntary insurance plans including accident, hospitalization, and critical illness plans
• pet insurance