Field Operations Engineer

Role Overview

• Deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites
• Troubleshoot network and client device issues onsite, both technical and physical
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites
• Perform network performance analysis, compile reports, and respond to monitoring alerts
• Conduct scheduled maintenance and respond to live break-fix faults in the field
• Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches)
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
• Audit installation quality, acting as handover acceptance from installation teams
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing)
• Investigate and repair faults, liaising with management team and relevant stakeholders
• Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems
• Maintain workflow process reports and provide technical support
• Ensure safe working conditions and compliance with Health & Safety standards
• Train and support Field Engineering staff where appropriate
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations
• Upgrade switch firmware locally and via remote protocols
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges
• Run diagnostics (ping, IP scan) and configure DHCP options

Requirements

• Full UK driving license
• Previous experience in field engineer / field network engineer role
• Willingness to travel and stay overnight across the UK to meet business needs
• Be part of On Call Rota
• Strong written, verbal, and ICT skills; able to maintain accurate systems and reports
• Experience in client-facing roles with proven customer service ability
• Flexible team player, able to work independently to deadlines
• Be proficient in using netbox to locate site / device information, and identify services being used at a location
• Experienced with Ruckus, Cambium and Mikrotik
• Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables
• Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health
• On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones
• Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis)
• Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling
• Have a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE
• Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot
• Packet capture and analysis (Wireshark, Mikrotik)
• Accessing and troubleshooting via Virtual Machines (Ubuntu, VM)
• Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings
• CCNA-level networking knowledge

Tech Stack

• Cloud

Benefits

• Annual Leave Buy & Sell Scheme
• Remote first working environment
• Flexibility for a healthy work / life balance
• Satisfactory completion of basic level DBS check