Product Support Specialist, Junior

Role Overview

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics.
• Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
• Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.

Requirements

• Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
• From 1-2 years of experience
• Fluency in Portuguese, Spanish and English is required (C1 level).
• Experience in operating room is highly preferred
• Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
• Master’s degree within the field of biomedical engineering, medical technology, and health sciences (preferred)
• Experience with clinical training and education programs
• Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).

Benefits

• Company Car.
• MAKO Product Training.
• Flat hierarchies and responsibility.
• We grow talent.
• Team spirit & engagement.
• Competitive salary.
• Recognition of your performance.