Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues
Provide clear, concise, and actionable updates to internal teams about technical problems
Work closely with product, engineering and other global teams to resolve escalations
Specialize in different business areas like Payroll and become a subject matter expert
Help refine processes to enhance operational efficiency and reduce repetitive escalations
Create and maintain knowledge base articles to empower frontline teams
Continually learn the Deel platform, keeping up to date with product features and changes
Achieve and exceed multiple performance-related targets
Participate in ongoing product training and process improvement initiatives

3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment
1+ year of experience in Customer Support roles
Fluent in both written and verbal English
Strong analytical skills, attention to detail, and a proven track record of resolving technical issues
Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools)
Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code
Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic)
Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking
Ability to explain technical concepts in simple terms to non-technical stakeholders
Use initiative in identifying trends and/or process improvements
Have previously embraced remote work, capable of working independently and self-motivated

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Technical Support Specialist

Key skills