Guide our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits
Conduct timely reviews for each case
planning, developing, and executing claim strategies
Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio

A high degree of influencing skills, partnered with strong written and verbal communication skills
A customer-centric approach which sees you optimise outcomes for your customers
Proven ability to demonstrate resilience in managing challenging scenarios
Developed time management skills with the ability to work in a high-pressure environment
A keen willingness to learn and proactively engage in a fast paced, dynamic team

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Case Manager

Key skills