Supply Chain Business Support Group Lead

Role Overview

• Lead the global SCBS organization, accountable for the reliability, compliance, and operational performance of clinical supply systems supporting Global Clinical Supply.
• Serve as the single business escalation owner for high‑impact system, data, and process issues, directing triage, decision‑making, and resolution during planned and unplanned events, including releases, outages, and vendor incidents.
• Own business continuity and operational readiness, ensuring validated systems remain fit for purpose through upgrades, migrations, and Digital‑led changes, with clear risk assessment and mitigation strategies.
• Provide quality and inspection leadership, partnering with Quality to ensure deviations, CAPAs, commitments, validation artifacts, and audit responses are complete, accurate, and inspection‑ready.
• Act as the accountable business authority in cross‑functional forums with Digital, Quality, Regulatory, and external vendors, ensuring business requirements, validation expectations, and compliance risks are understood and addressed.
• Translate CSIT leadership direction into execution, including defining go-forward solutions, establishing governance and tracking mechanisms, and preparing executive‑ready summaries, risk assessments, and recommendations.
• Represent SCBS within CSIT leadership, contributing to operational reviews, metrics, planning, engagement actions, and leadership decision‑making forums.
• Drive continuous improvement across SCBS processes, metrics, and system usage to improve efficiency, compliance, and user experience, informed by incident trends and inspection feedback.
• Provide people leadership especially during high‑pressure operational events, coaching leaders, setting priorities, and maintaining clarity, accountability, and psychological safety across the team.

Requirements

• BA/BS with at least 8 years of experience or MBA/MS with at least 7 years of experience or PhD/JD with at least 5 years of experience or MD/DVM with at least 4 years of experience in clinical supply, clinical operations, informatics, supply chain, or other regulated life‑sciences environments.
• 5+ years of experience leading teams or major operational functions within a GxP‑regulated environment.
• Demonstrated accountability for business‑critical systems or processes, including ownership of operational risk, issue escalation, and continuity planning.
• Proven experience partnering with Quality organizations to support deviations, CAPAs, validation activities, and inspection readiness.
• Strong understanding of data integrity principles, system validation, and quality system interactions in regulated environments.
• Demonstrated ability to lead cross‑functional decision‑making involving Digital/IT, Quality, Regulatory, Operations, and external vendors.
• Proven capability to communicate complex technical and operational topics clearly to senior leaders and executive stakeholders.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage