Build and maintain strong relationships with partners using our payment solutions.
Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues – and ensure timely follow-up and resolution.
Track and chase down unresolved issues across departments and external providers until closure.
Develop and maintain a deep understanding of partner workflows to anticipate and prevent potential issues.
Escalate system issues and advocate for partner needs within the organization.
Support partner onboarding and ensure successful integration with payment platforms.
Coordinate with other departments to proactively address risk and compliance issues.
Ensure partners are informed about regulatory changes and product updates.
Track partner interactions and maintain accurate records in CRM systems.
Prepare reports on partner engagement, support metrics, and satisfaction levels, and develop strategies to improve partner satisfaction and retention.
Be a champion for integrating AI into the PRM team and procedures.

Bachelor’s degree in Business, Finance, Communications, or related field.
Proven experience in partner relationship management within the payments or fintech industry.
Strong understanding of payment platforms, transaction processing, and compliance requirements.
Proven experience in navigating cross-functional teams and third-party relationships to resolve customer or partner issues.
Demonstrated accountability in managing and resolving complex partner challenges.
Excellent communication and problem-solving skills.
Proficiency in CRM software and Microsoft Office Suite. Specifically strong excel skills.
Ability to manage multiple partner accounts and prioritize effectively.
High level of professionalism and partner-centric attitude.
Some travel could be required for company offsites and client visits (~20%).

Comprehensive medical, dental, vision, and life insurance plans to keep you and your family healthy.
Secure your future with our 401(k) plan, featuring a company match that's 100% yours from day one.
Employees receive 15 paid vacation days, 5 paid sick days, and 1 paid personal day annually.
Employees are invited to participate in our Employee Share Program (Ticker: TSE:CSU).

Partner Relationship Manager

Key skills