About this role

Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
Quickly develop rapport with customers over the phone and guide them to adopt our products
Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
Meet KPIs related to revenue expansion and customer adoption scores
Manage your pipeline and performance to SLAs and KPIs

Have a genuine passion for sales, customer success and providing great customer experiences.
Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and German
Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.
High level of German & English

Customer Success Specialist, German

Key skills