Own the Engineering Excellence Hub (our framework) as the single source of truth for engineering standards, best practices, guidelines, and procedures
Establish and operate the governance lifecycle: definition → review/approval → adoption → exception management → audits
Facilitate cross‑team alignment with Security, SRE/Infrastructure, Shield, and engineering leaders to keep standards clear, feasible, and current
Define success metrics and dashboards for leadership: coverage, adoption, risk, exceptions, audit/enforcement status
Drive change management and adoption: communication plans, enablement materials, stakeholder mapping, champions network, and reinforcement loops
Translate standards into enforceable controls: create a clear pipeline and prioritised backlog for Shield team automation and enforcement efforts
Coordinate scalable audit approaches for non‑automatable requirements, including evidence templates and cadence
Own privacy & digital tracking governance: tracking/cookie registry, vendor coordination, and operational compliance aligned to EU/US regulations (GDPR/CCPA)
Facilitate systemic evidence collection for compliance with industry standards such as SOC and ISO
Coordinate platform infrastructure inputs for enterprise contract support (questionnaires, reviews, and response SLAs), reducing single points of dependency

Proven experience leading cross‑functional governance, process, or operational excellence programs in a technology organisation
Demonstrated ability to drive adoption and behaviour change at scale (not just documentation)
Strong stakeholder influence without formal authority; confident facilitating complex discussions and trade‑offs
Excellent written communication: you can create clear standards, procedures, and executive‑ready summaries and presentations
Data‑driven mindset: you can define meaningful business oriented KPIs, build dashboards, and use evidence to steer priorities
Comfortable working with engineering concepts (reliability, operational risk, enforcement), even if you are not a software engineer
Track record in designing governance lifecycles (approval, exceptions, audits) that remain lightweight and scalable
Experience partnering with Legal/Security/Privacy stakeholders and translating requirements into operational controls
Ownership mindset and strong execution across multiple parallel workstreams; reliable follow‑through and escalation judgement

Senior Process Manager, Operational Excellence – Shield Team

Key skills