Provide strategic leadership for Aviation Liability claims operations, setting clear direction and priorities aligned to business and client objectives
Lead the development and continuous improvement of claims handling frameworks, processes, and methodologies across aviation liability matters
Oversee the management of high-volume and complex aviation claims portfolios, ensuring effective risk management, quality outcomes, and commercial focus
Drive operational excellence, including performance management, MI, cost control, and service delivery standards
Partner with legal teams, insurers, and external stakeholders to ensure integrated and effective claims strategies
Support innovation initiatives, including claims transformation, technology adoption, and data-led decision making
Build and maintain strong client relationships, acting as a senior point of contact on claims operations and development matters
Lead, mentor, and develop claims managers and senior claims professionals, fostering a high-performance and inclusive team culture
Contribute to business development activity, including client pitches, tenders, and the development of new claims propositions
Ensure compliance with regulatory, contractual, and governance requirements across all claims activity

Significant senior-level experience in aviation liability claims management or claims operations within insurance, legal, or specialist claims environments
Strong technical knowledge of aviation liability claims, including consumer, attritional, and complex loss scenarios
Proven experience in leading large or complex teams and delivering operational change or transformation
Demonstrated ability to design and implement efficient, scalable claims processes
Strong commercial awareness and experience working closely with insurer and corporate clients
Excellent stakeholder management and communication skills, with the credibility to operate at senior level internally and externally
A track record of developing talent and building high-performing teams
Experience working in regulated environments and managing governance and risk frameworks

Head of Claims Development – Aviation Liability

Key skills