Support to ongoing engineering and training related for Bōdhi and ChatSurfer
Travel for in-person training efforts to CONUS and OCONUS locations
Provide user support via chat, phone, or user tickets
Testing new capabilities as well as regression testing as needed
Integrate Bōdhi/ChatSurfer/MOST/WTSD into operations supporting various missions across the IC and DoD
Conduct in-depth training courses that include demonstration, lecture and hands-on approaches
Work closely with Makalu’s software development team to provide feedback and influence how new features are developed
Conduct briefings and provide demonstration support to various IC and DOD customers as requested
Update training materials to reflect Bōdhi/Chatsurfer/MOST’s latest features
Capture customer requirements and feedback for possible inclusion in future development efforts
Document user feedback and operational insights to guide product improvements

Active TS/SCI clearance with a polygraph
Typically requires a University Degree (BA/BS) or equivalent and 5+ years of related military and/or government professional experience supporting a cryptologic mission
Ability and willingness to support the travel requirement of up to 25%; in addition, local travel to customer locations
Minimum two years’ experience performing analytical work in the Intelligence Community
Prior trainer/instructor experience
Previous experience supporting both DoD and Intelligence Community customers, to include interactions with community seniors and military officers
Strong organizational skills and attention to detail
Strong oral and written communications skills
Proven, detail-oriented analytical and critical thinking skills
Ability to work with and support end users with varying levels of technical competence
Understanding of IC/military operations

Multi-INT Mission Operations Engineer – Tools Trainer

Key skills