Digital & IT Service Operations Lead

Role Overview

• Oversee the performance management of Digital & IT Operations, representing over half of the organization’s total IT spending.
• Support Operations leadership in budget management, financial planning, and performance tracking across IT operations.
• Develop and maintain dashboards and reporting tools to provide clear visibility on IT service performance and financial outcomes.
• Drive cross-domain performance analysis, ensuring consistency and alignment across infrastructure, end-user services, and business applications.
• Own and evolve the global IT service and product catalogue, ensuring clarity, transparency, and alignment with business needs.
• Analyze service consumption, costs, and value delivered to business units to support data-driven decision-making and ROI measurement.
• Collaborate with IT leaders and business stakeholders to identify optimization opportunities and operational improvements.
• Contribute to the development of a strong FinOps & GreenOps culture across Digital & IT operations.
• Manage and develop a team member responsible for the operational platform supporting service management activities.

Requirements

• Solid experience in IT operations, service management, or IT performance management within complex organizations.
• Strong understanding of IT financial management, budgeting, and cost optimization.
• Good knowledge of IT service management frameworks (ITIL) and service performance measurement.
• Experience managing or optimizing IT service catalogues and service lifecycle processes.
• Ability to analyze service performance across multiple IT domains.
• Business-oriented mindset with a strong focus on end-user experience and service value.
• Fluent in English.

Tech Stack

• ITSM

Benefits

• A strategic leadership role within Ipsen’s Global Digital & IT Operations transformation.
• Direct impact on IT performance, service quality, and financial governance at global scale.
• Close collaboration with senior leadership and multiple IT domains.
• Opportunity to shape how IT services create value for the business and end users.
• A purpose-driven organization focused on innovation and patient impact.
• Commitment to creating a workplace where everyone feels heard, valued, and supported.