Handle inbound calls regarding suspected fraud traffic, identify theft and credits
Create cases for customers and update order information related to fraud
Work on alarming cases from various fraud queues
Make outgoing calls to follow-up on fraud orders and secure equipment
Review traffic patterns and orders for fraudulent activity
Analyze network traffic and orders to assess risk and mitigate fraud
Operate in a fast-paced environment requiring timely data analysis and decision making
Utilize system tools to close cases and prevent fraud loss
Manage multiple systems and fraud queues simultaneously
Manage high-volume workload to effectively mitigate fraud

Must provide your own computer monitor, remaining equipment will be provided
Must be 18 years of age or older
High School Diploma or equivalent
Must have dedicated workspace free of distraction
Excellent communication skills
Must have high-speed internet and ability to direct plug into ethernet portal
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us
Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

Call Center Representative – Fraud

Key skills