About this role

Drive the deployment and adoption of AI-powered tools across our insurance brokerage operations
Focus on optimizing core processes (sales, servicing, underwriting support, and claims)
Lead end-to-end implementation of AI tools across brokerage workflows
Identify high-impact use cases (e.g., submissions intake, quoting, policy servicing, data extraction)
Redesign business processes to embed AI and automation at scale
Partner with IT, data, and vendor teams to ensure seamless integration with core systems (e.g., CRM, policy admin)
Drive change management, training, and user adoption across business teams
Establish KPIs to measure impact (productivity, turnaround time, accuracy, revenue uplift)
Ensure compliance with regulatory, data privacy, and risk management standards

7+ years in insurance brokerage, operations, or process transformation
Proven experience deploying AI/automation tools in business environments
Strong understanding of brokerage workflows and systems (CRM, AMS, underwriting processes)
Ability to translate business needs into technology solutions
Excellent stakeholder management and change leadership skills

Business Process Leader, AI – Innovation

Key skills