About this role
Role Overview
- Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department.
- Complete any administrative work that goes along with scheduling the appointment.
- Transcribe any external orders from Physician.
- Handle high call volumes for multiple locations and departments.
- Utilize multiple systems to perform all scheduling functions as needed.
- Providing patients with preparation and location information.
- Correctly collecting and inputting patient data into the system.
- Validating patient insurance and explaining benefits as needed.
- Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
- Acting as a mentor for new hires as needed.
- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
- Performs other duties as assigned.
Requirements
- High school diploma or equivalent OR (4) years of revenue cycle experience.
- Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
- Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.