Conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement
Verifies patient’s demographics and accurately inputs this information into system
Collect payments and meet regular collection targets
Performs financial counseling when appropriate
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payer to enhance account receivables performance
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve issues
Completes daily assignments/work lists, keeps electronic productivity log up to date
Provides a variety of patient services and financial services tasks

High school diploma/GED or equivalent working knowledge
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required
Work experience with the Company’s systems and processes is preferred
Previous cash collections experience is preferred
Additional related education and/or experience preferred

Patient Financial Services Representative

Key skills