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IT Support Specialist at EPIC Health - Exclusive Physicians | Integrated & Comprehensive | JobVerse
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IT Support Specialist
EPIC Health - Exclusive Physicians | Integrated & Comprehensive
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IT Support Specialist
Southfield, Michigan, United States of America
Full Time
2 hours ago
No Visa Sponsorship
Apply Now
Key skills
Azure
DNS
Firewalls
MacOS
Python
TCP/IP
VoIP
PowerShell
Azure AD
Communication
About this role
Role Overview
Provide responsive technical support to end users on-site, remotely, or via phone/email.
Diagnose and resolve issues related to Windows, macOS, applications, and hardware.
Troubleshoot printers, scanners, peripherals, and network connectivity.
Maintain documentation in the ticketing system.
Escalate complex issues when needed.
Deploy and configure laptops, desktops, monitors, printers, VoIP phones, and peripherals.
Perform OS installs, security patches, and hardware maintenance.
Assist with servers, NAS/SAN devices, and backup systems.
Support networking hardware including switches, access points, firewalls, and cabling.
Create, modify, and deactivate accounts in AD, Azure AD, Google Workspace, etc.
Configure access rights, MFA, and permissions.
Troubleshoot credential and authentication issues.
Maintain audit-ready documentation.
Basic network troubleshooting (TCP/IP, DNS, DHCP, VLANs, VPN).
Support endpoint security, patching, and compliance.
Monitor alerts from security tools and escalate issues.
Participate in security hardening initiatives.
Travel to nearby sites (~20 minutes) for technical support.
Assist with equipment moves, A/V, cabling, and infrastructure work.
Support special projects and office IT upgrades.
Learn automation tools (PowerShell, Python, n8n, RMM tools).
Automate tasks such as onboarding, device setup, system checks, and reporting.
Identify and implement workflow improvements.
Requirements
Associate degree or equivalent experience.
Working knowledge of Windows (and basic Mac familiarity).
Understanding of networking fundamentals.
Strong troubleshooting and communication skills.
Customer‑service mindset.
Reliable transportation and valid driver’s license.
Preferred
Experience with ticketing systems.
Familiarity with AD, Azure AD, MDM tools.
Basic networking knowledge (switches, APs, cabling).
Experience with scripting or automation.
Certifications: A+, Network+, Security+, Microsoft/Azure.
Prior MSP or multi‑site experience.
Tech Stack
Azure
DNS
Firewalls
MacOS
Python
TCP/IP
VoIP
Benefits
Professional Growth & Development
Exposure to networking, cloud, security, automation, and enterprise tools.
Growth paths: Systems/Network Admin, Security Analyst, DevOps/Automation Engineer.
Certification reimbursement and structured learning plans.
Mentorship from senior IT professionals.
Work Environment
Collaborative, innovative, supportive team culture.
Diverse technical projects and modernization initiatives.
Regular coaching and feedback.
Apply Now
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