IT Support Specialist

Role Overview

• Provide responsive technical support to end users on-site, remotely, or via phone/email.
• Diagnose and resolve issues related to Windows, macOS, applications, and hardware.
• Troubleshoot printers, scanners, peripherals, and network connectivity.
• Maintain documentation in the ticketing system.
• Escalate complex issues when needed.
• Deploy and configure laptops, desktops, monitors, printers, VoIP phones, and peripherals.
• Perform OS installs, security patches, and hardware maintenance.
• Assist with servers, NAS/SAN devices, and backup systems.
• Support networking hardware including switches, access points, firewalls, and cabling.
• Create, modify, and deactivate accounts in AD, Azure AD, Google Workspace, etc.
• Configure access rights, MFA, and permissions.
• Troubleshoot credential and authentication issues.
• Maintain audit-ready documentation.
• Basic network troubleshooting (TCP/IP, DNS, DHCP, VLANs, VPN).
• Support endpoint security, patching, and compliance.
• Monitor alerts from security tools and escalate issues.
• Participate in security hardening initiatives.
• Travel to nearby sites (~20 minutes) for technical support.
• Assist with equipment moves, A/V, cabling, and infrastructure work.
• Support special projects and office IT upgrades.
• Learn automation tools (PowerShell, Python, n8n, RMM tools).
• Automate tasks such as onboarding, device setup, system checks, and reporting.
• Identify and implement workflow improvements.

Requirements

• Associate degree or equivalent experience.
• Working knowledge of Windows (and basic Mac familiarity).
• Understanding of networking fundamentals.
• Strong troubleshooting and communication skills.
• Customer‑service mindset.
• Reliable transportation and valid driver’s license.
• Preferred
• Experience with ticketing systems.
• Familiarity with AD, Azure AD, MDM tools.
• Basic networking knowledge (switches, APs, cabling).
• Experience with scripting or automation.
• Certifications: A+, Network+, Security+, Microsoft/Azure.
• Prior MSP or multi‑site experience.

Tech Stack

• Azure
• DNS
• Firewalls
• MacOS
• Python
• TCP/IP
• VoIP

Benefits

• Professional Growth & Development
• Exposure to networking, cloud, security, automation, and enterprise tools.
• Growth paths: Systems/Network Admin, Security Analyst, DevOps/Automation Engineer.
• Certification reimbursement and structured learning plans.
• Mentorship from senior IT professionals.
• Work Environment
• Collaborative, innovative, supportive team culture.
• Diverse technical projects and modernization initiatives.
• Regular coaching and feedback.