Key skills
ITSMJamfPythonRPAPowerShellActive Directory
About this role
Role Overview
- Identify repetitive Tier 1 tasks and leverage scripting and workflow tools to fully automate them, streamlining operations and driving key performance metrics such as ticket resolution time and automation coverage.
- Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
- Write and maintain robust PowerShell and Python scripts for endpoint management and service maintenance tasks.
- Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.
Requirements
- 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
- Strong grasp of ITSM processes and experience working with APIs for integration.
- Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
- Experience with tools like PowerShell, Python, Intune, and Active Directory.
- Analytical mindset, strong problem-solving skills, and discipline in technical documentation.
Tech Stack
- ITSM
- Jamf
- Python
- RPA
Benefits
- Equal Opportunity Employer
- Inclusive environment