Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos.
Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies.
Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances.
Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution.
Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow.
Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns.
Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends.
Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes.
Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts.

Bachelor’s degree or above in Accounting, Finance, Business Administration, or related field.
2+ years of experience in accounts receivable, collections, or related financial role.
Strong knowledge of Salesforce and experience using CRM systems to maintain customer records and support business operations.
Proficiency in Microsoft Excel and familiarity with accounting software such as QuickBooks, SAP, NetSuite, or Oracle.
Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities.
The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule.

Enjoy flexible paid time off for enhanced work-life balance.
Comprehensive health insurance tailored for you, complete with an annual health check.
Special discount on selected restaurants/shops through our food delivery partner.
Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Collections Analyst

Key skills