Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
Comply with all federal and state specific laws that regulate collections and servicing activities.
Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
Advance win-win solutions to assist customers with payment extensions and refinance options.

HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
Basic understanding of finance/lending; Lease servicing experience a plus.
Working knowledge of Word and Excel.
Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Collections Portfolio Specialist – Collector

Key skills