Manage the International Payroll operations team, with direct management of those staff in EMEA and APAC.
Have overall responsibility for the allocation and processing of Payrolls for the International customers, and for ensuring accurate and timely delivery of payrolls.
A close monitoring of the productivity of the team will be required.
Be responsible for performance management of the team and be able to drive operational excellence (Quality of delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskilling and a learning culture.
Work closely with the wider Team to ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including Service Partner & Customer reviews.
Manage Customer relations in a proactive way avoiding any unnecessary escalation to EMEA Payroll Director and ensure Service Reviews are held as required.
Interview and hiring for new team members, and assist with onboarding and training to ensure team is properly skilled throughout the employee life cycle.
Act as a back-up to Supervisors during their absence on payroll processing issues.
Handle all payroll matters and queries from clients in a timely manner and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point.
Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers.

Manager, EMEA Payroll

Key skills