San Francisco, California, United States of America
Full Time
2 hours ago
$150,000 - $215,000 USD
Visa Sponsor
Key skills
CRM
About this role
Role Overview
Lead the evolution of our customer engagement strategy
Design and optimize the lifecycle journey in a few high-impact regions
Execute a unified global strategy, partnering with regional stakeholders
Lead the strategy and operational health for email, push, and in-app messaging
Transform high-level lifecycle strategies into high-performing programs
Take full ownership of E2E growth metrics within your regions
Initiate and lead a high-velocity experimentation roadmap
Champion a "customer-first" messaging philosophy
Requirements
7+ years of experience leading growth initiatives across the customer lifecycle, or experience at a top-tier strategy/management consulting or equivalent
Strong analytical skills with the ability to interpret campaign and behavioral data
Hands-on experience designing and executing lifecycle/CRM programs that drive customer conversion, activation and retention
Experience running A/B tests and applying structured experimentation to improve performance
Strong organizational skills and attention to detail, with the ability to manage multiple initiatives simultaneously
Clear and structured communicator comfortable working with cross-functional partners
Proactive and results-oriented, with a track record of delivering impact in fast-paced environments