Interpret partner incentive program guides and build accurate Excel-based calculators aligned with program rules
Document calculation logic clearly and share with relevant stakeholders
Ensure incentive calculations are audit-ready, compliant, and executed with high accuracy
Manage disputes and exceptions through defined workflows and escalation paths
Provide dashboards, trackers, and real-time program performance reports
Develop and operationalize partner programs aligned with organizational strategic priorities
Deliver regular insights and analytics to program owners to measure effectiveness and recommend optimization
Conduct data standardization and cleansing tasks across systems and reports
Respond to internal and external queries promptly and professionally via ServiceNow or email
Manage escalations and ensure timely issue resolution
Maintain and update process documentation and SOPs as required
Work collaboratively with cross-functional teams including sales, marketing, finance, and customer support to ensure seamless partner operations
Cross-train team members and support high-volume operational tasks
Utilize tools such as ServiceNow, Salesforce, Excel, and PowerPoint effectively to manage program operations and reporting

8+ years of experience in partner operations, channel programs, or incentive management
Bachelor’s degree required
Strong expertise in MS Excel (including formulas, modeling, calculators) and PowerPoint
Experience with ServiceNow and Salesforce is a plus
Exceptional written and verbal communication skills
Highly detail-oriented, organized, and able to multitask in fast-paced environments
Demonstrated ability to build effective relationships with cross-functional teams
Proven ability to work independently with minimal direction; proactive and self-driven
High integrity and commitment to maintaining quality and compliance standards
Flexible to work in shifts and during extended hours based on business needs
Background in Partner Programs or Channel Operations is an added advantage

Sales Ops Program Manager

Key skills