Be actively present in community environments, events, and group interactions to observe and identify meaningful moments
Capture photos, videos, and real-time content using mobile devices during on-ground activities
Document user journeys, stories, feedback, and milestones in a structured and organized manner
Share regular updates, highlights, and content with internal teams for further use in marketing initiatives
Maintain logs and reports to track community engagement, participation, and emerging trends
Support engagement initiatives by identifying opportunities for referrals, testimonials, and member participation
Coordinate with internal teams to ensure captured content aligns with broader communication goals
Ensure consistency in capturing authentic, high-quality, and relevant content
Identify patterns in user behavior and engagement to support strategic decision-making
Assist in creating a continuous flow of community-driven content

Strong verbal and written communication skills in English
Comfortable interacting with people and building rapport in community settings
Interest in fitness, wellness, or community-driven environments is an advantage
Ability to capture photos and videos using a mobile device with a good eye for detail
Observant mindset with the ability to identify meaningful stories and moments
Proactive and self-driven with the ability to take initiative without constant supervision
Strong organizational skills to manage content, updates, and documentation effectively
Comfortable working in fast-paced, on-ground environments rather than desk-based roles
Ability to collaborate with cross-functional teams and share insights clearly
Reliable, adaptable, and consistent in follow-through and execution
Passion for storytelling, content, and community engagement

Customer Success Associate

Key skills