Customer Success Representative

Role Overview

• Respond to customer inquiries and proactively anticipate customer needs
• Process all customer orders, including power, cross-connects, suite/cabinet installations, and deliveries
• Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
• Prepare and document implementation, transition, move-in, and move-out schedules
• Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
• Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
• Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
• Perform other duties and special projects as assigned
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Requirements

• Ability to thrive in a hybrid work environment with at least two onsite days per week
• Flexibility to travel up to 5%, with potential for increased in-office presence as business needs evolve
• Excellent interpersonal skills and the ability to build strong working relationships, complemented by outstanding verbal and written communication skills
• Ability to thrive in a collaborative, team-oriented environment
• Proven capacity to perform under pressure and consistently meet deadlines
• Strong work ethic and accountability in meeting expectations and timelines
• Growth mindset with adaptability, creativity, and openness to change
• Self-motivated with the ability to work independently while staying aligned with internal teams and external stakeholders
• Bachelor’s degree with an emphasis in business administration, communications, information technology, or a related field, or equivalent combination of education and experience
• Minimum of 2 years of customer service experience required, preferably in a fast-paced, technical, or infrastructure-focused environment, with prior experience in colocation or data center operations strongly preferred
• Proficient in advanced computer skills, including Microsoft Office 365 and customer relationship management (CRM) systems, to drive efficiency and support team operations

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
• Free parking or a company contribution toward a public transit pass
• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
• Technology Stipend: $100 monthly stipend
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
• Pet Insurance: Keep your furry friends healthy and happy
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
• Discounts: Discounts, cash back offers, and perks on thousands of brands
• LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos