Customer support & engagement: Proactively reach out to existing customers, conduct check-ins, collect feedback, and ensure high satisfaction.
Relationship building & upselling: Support the expansion of customer relationships, identify potential opportunities, and actively offer additional services.
Product presentation & sales: Present and sell new products and features along the customer journey.
Cross-functional collaboration: Work closely with Growth and Marketing to optimize campaigns and customer outreach.
Feedback management: Collect and share customer feedback in a structured way to continuously improve our products.
Customer journey & processes: Assist in analyzing and optimizing customer journeys and internal processes.

Languages: German and English required; French is a plus.
Interest & motivation: Strong interest in customer communication, sales, and topics related to health, prevention, and longevity.
Communication: Excellent communication skills, empathy in customer interactions, and a confident, professional demeanor.
Working style: High initiative, structured and solution-oriented approach, and the ability to set priorities independently.
Tech affinity: Interest in digital solutions and new technologies; ideally initial exposure to AI tools or data-driven products.
Medical understanding: Basic interest or background in the health sector—through education, studies, or practical experience—is a clear advantage.
Experience: Initial experience in customer contact, customer success, or sales is a plus but not required.

Active role in building an innovative healthtech company where you can contribute ideas and help shape the future of healthcare.
Flat hierarchies and genuine opportunities for input within a young, dynamic, and collegial team that values collaboration and mutual support.
Close collaboration with experienced founders, allowing you to benefit from their knowledge and network and further develop your skills.
Challenging, varied, and demanding tasks that offer space for creativity, initiative, and personal growth.
Modern workplace in the center of Zurich with a hybrid work model that offers the perfect balance between home office and office days.
Flexible working time models that adapt to your needs, along with numerous development opportunities to grow professionally and personally.

Customer Success Trainee

Key skills