Key skills
SalesforceCRMCommunicationSales
About this role
Role Overview
- Drive renewal, conversion, and upsell of service agreements
- Convert warranty to contracts, renew contracts, and convert billable accounts to contracts
- Manage assigned accounts across lifecycle stages
- Act on warranty expirations, renewals, and service trends
- Maintain accurate Salesforce data
- Use data to prioritize opportunities and manage pipeline
- Partner with Field Service Engineers, Technical Support, Sales, and Customer Service
- Align on account strategies
- Communicate service value (uptime, cost predictability, performance)
- Prepare proposals and customer communications, prepare bids and respond to RFQs
- Identify trends to improve coverage and renewal rates
- Support promotions and service strategy evolution
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years in sales or service sales in technical/scientific environment
- Strong communication skills
- CRM experience (Salesforce preferred)
- Service contract sales experience (Preferred)
- Analytical instrumentation experience (Preferred)
Benefits
- Health insurance
- Professional development opportunities